CMENT, established in 1995, is a company specializing in website consulting, IT services, and development services for prominent financial institutions and Fortune 500 companies in Canada.
CMENT, in their pursuit of excellence, aimed to enhance the management of user requests for access and file movement to production. Their vision included implementing an approval-based workflow through Jira Service Management and Jira Software, accommodating multiple business cases.
Seamless Configuration
Recognizing the unique challenges faced by CMENT, Kinti Lab assumed responsibility for configuring workflows tailored to CMENT's needs.
This involved implementing manual approval steps and designing custom request forms, coupled with portal customization for Jira Service Management projects. Our agile methodology ensured swift results, with configurations delivered in small, iterative batches, maximizing efficiency and adaptability.
Additionally, Kinti Lab took charge of configuring Jira Software Company projects, ensuring a seamless integration of processes to meet CMENT's evolving requirements.
Documentation and Process Changes
Understanding the importance of clear communication during transitions, Kinti Lab provided comprehensive documentation and support. This encompassed assistance with process changes and the introduction of new workflows, ensuring that CMENT's teams were well-equipped to navigate and leverage the optimized Jira environment.
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The Results
The collaboration between CMENT and Kinti Lab resulted in a streamlined and efficient workflow for managing user requests, access, and file movements.
The implemented approval-based system aligned perfectly with CMENT's diverse business cases. Customized forms, manual approval steps, and portal enhancements for Jira Service Management projects collectively contributed to a tailored solution that met CMENT's specific needs.
The iterative delivery approach ensured a rapid and responsive implementation, minimizing disruption to CMENT's ongoing operations.
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