Meet Compatio, a Saas AI Product Engine platform, pioneering Intelligent Digital Commerce technology. Compatio AI revolutionizes the customer journey by providing precise, personalized, and customized solutions, spanning discovery to post-purchase interactions.

Challenge

As Compatio experienced rapid growth, the need to provide seamless customer support became paramount. Compatio aimed to establish a support portal that streamlined incident reporting and facilitated the submission of new feature ideas. Additionally, managing email requests efficiently in Jira Service Management posed a challenge.

Seamless Configuration 

Kinti Lab meticulously designed workflows for email requests, incidents, and feature suggestions, ensuring they aligned perfectly with Compatio's operations. Employing an agile methodology, we delivered results in small, iterative batches, facilitating rapid implementation and adaptability.

Additionally, Kinti Lab took the lead in configuring and personalizing the Jira Service Management portal, optimizing it for Compatio's requirements. Customized email templates were crafted to enhance communication and streamline processes further.

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Documentation and Process Changes

Understanding the importance of seamless transitions and effective communication, Kinti Lab provided comprehensive documentation through Confluence.

This included guides detailing the customer portal journey, incident management best practices for agents and teams, and process documentation. This ensured that both Compatio's staff and customers were well-equipped to navigate the optimized support ecosystem.

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‍Ongoing Support and Administration

Kinti Lab continues to stand by Compatio's side, offering unparalleled support and assistance. From addressing day-to-day user requirements to managing user permissions and providing cost advice, our team ensures that Compatio's operations run smoothly. Our administration services encompass users management, permissions, and proactive assistance in configuration and optimization.

The Results

The collaboration between Compatio and Kinti Lab has yielded significant results. The streamlined workflows and optimized support portal have empowered Compatio to provide exceptional customer service.

The efficient management of email requests in Jira Service Management has enhanced responsiveness and accountability. With comprehensive documentation and ongoing support, Compatio's teams are equipped to navigate and leverage the enhanced support ecosystem seamlessly.